Policy Page


FAQ:

 

I have not received a response to my email and it has been 24 hours. Why?


Please note that many e-mail accounts do not recognize our e-mail address and mark us as "Spam". Because of this our e-mails may be sent into your "Spam" or "Junk" box. We ask that you please check your "Spam"/"Junk" box to see if our reply has been placed there. Also, please check to ensure that we are in your address book so that our e-mails are not blocked. Some known email accounts where this problem has occurred are: Yahoo, AOL, Gmail and Hotmail.

How do I order?


If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form.


How can I pay? Is it safe to use my credit card?

 


All prices in our store are listed in US dollars. We currently accept VISA and Mastercard, American Express, Discover, and Paypal  through a completely 100% Secure Payment Page and your Credit Card information is never shared.

During checkout, you ask for my CVV number, what is that?
The CVV number is the three digit code that is printed on your signature strip following your credit card number. We ask for it as a security feature. It helps us ensure that the person placing an order is the actual credit card holder.

How much is Shipping?


Shipping charges will be calculated during CHECKOUT. Shipping charges depend on various factors (Shipping Zip Code, Weight of Items etc.)

How long will it take to get what I order?

 


You will recieve your order in about 5 days after purchase. For international orders it takes about 7 to 10 days to arrive via Airmail.


Do you ship outside of the USA?

Yes we ship worldwide! It takes about 7 to 10 days to arrive via Airmail.

What about your returns policy?

30 day 100% Unconditional money back guarantee!

Will the DVD's work on my DVD player?
The DVD's are region free which means they will play on over 99% of DVD players. This includes the major Gaming Systems (Sony Playstation and Microsoft XBOX) If you experience problems with the DVD's we will be happy to offer you a Full Refund.

What if I have a defective disk?

In the rare occurrence that a disc is defective or does not completely function, we will replace it free of charge.  We are not responsible for player incompatibility issues.  Your player may not be compatible with the latest disc formats, particularly if you have an early model player.  If you suspect that you might have an issue, please provide us with your player's brand/model details, and we will look into this for you.

How do I contact Customer Service?

If you didn't find the answer to your question on this page, please contact us at sales@Cine-Time.Com

I had a problem paying with Credit Card, what should I do?

This happens quite often and is not a big problem. Please contact us through the email provided above and inform us that you may have encountered a problem. We will look into the matter and get back to you within 24 hours.

Why should I buy from you?

The answer is simple... We have the best PRICES, QUALITY, and SERVICE anywhere? Try us, we'll prove it to you.

Is my order SECURE?

You bet! When placing an order, We use Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with us. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open, when you are just "surfing." You can learn more about SSL at http://www.ssl.com/


 

 

Contact Us

If you have any questions
you may contact us at anytime by email at:

sales@pandorasvideo.com

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 All titles on this site are considered to be in the public domain in accordance with the terms of the Berne Convention. If you believe a movie(s) offered on this site infringes upon an existing copyright please contact us with proof of ownership and we will remove the movie IMMEDIATELY. We are collectors, not retailers, and we offer this service to help classic movie fans build their collections. Fees cover cost of materials, film transfer times, postage and handling. We are NOT selling the movies, but we charge for our time to transfer the films, package them and send them to you. However, costs do vary based on the rarity of the movies. We do not knowingly provide copies of films that are commercially available. These movies are for private collectors and are not to be re-sold by dealers. No rights are given or implied. Most of the films available on this site have fallen into the public domain and do not infringe on any intellectual property rights. Movies are sold on a collector to collector basis, no rights are given or implied.

Products and prices are subject to change without notice. We, or our Content suppliers may make improvements or changes to our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice. You are advised that Web Content may include technical inaccuracies or typographical errors.

Our Web Site may contain links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site. We
are not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss or revenues or profits, whether in an action or contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site.

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       What is the Compatibility of these Collections?

    These collections are created on high quality DVD-R discs and are Region Free
    (NTSC, Region 0). This means that they are playable on most standalone DVD
    players worldwide, PlayStation 2, X-Box, and all computers that have DVD
    playback software installed with a DVD-ROM drive.

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       How are the Episodes organized for these Collections?

    The Episode List on a Collection's Details Page will list all of the episodes in the
    order in which they appear on the actual DVD collection. Most collections have
    been compiled in chronological order.

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      What is your Source for your Collections?

    A Collection's source may vary even episode to episode. The various sources
    include, but are not limited to, VHS transfers and Digital Files. A VHS transfer
    is when a show or episode is taken from a VHS tape recording and converted
    to a digital or DVD file. Digital files include DivX, XviD, MOV, RM, RMVB,
    MPEG, WMV, AVI, VOB, and MPEG-4 formatted videos.

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       What does the Quality Rating for a Collection mean?

    The quality of a Collection is based on an average of both the video and audio
    quality of the episodes from a given collection. Episodes of a single show may
    come from various sources which may affect the quality rating. As these Collections
    are NOT DIGITALLY RE-MASTERED, they may include station logos and banners
    from the original source. We do try to get the best quality available for each of
    our Collections. Our Quality Rating is based upon the Originally Aired Program
    not just in comparison to what is available from collectors.

- Scale -

                 Excellent - Between 9.6 to 10.0 out of 10.0
                 Very Good - Between 8.0 to 9.5 out of 10.0
                 Good - Between 6.0 to 7.9 out of 10.0
                 Fair - Below 6.0 out of 10.0

    * Ratings are scaled subjectively.